The most common issues preventing you from logging in to our support center are the following:
You have not purchased any of our themes. Our login procedure checks with envato to verify whether your account has purchased any GetBowtied themes. If your account isn't linked with any of our themes then you will not be able to login to the support center.
However, if you are certain that you have purchased a theme from us:
- If you have multiple Envato accounts please make sure that you are logging in using the correct account ( the one which you used to purchase a theme from us ). You might be trying to log in with an alternate account that does not have any themes from us.
- Envato API may be experiencing problems - this happens from time to time, Envato API will give out erroneous responses and we won't be able to validate your purchases. If that's the case, there's no need to panic - the issue will resolve itself as soon as the Envato engineers fix whatever the problem might be, and once that is done you will automatically be able to login to our support center again.
Meanwhile we encourage you to use the theme's documentation to help find a solution to your problem, and you can also reach out to us via the theme's comment section to let us know if you are experiencing problems with the support center.